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A question, a correction or a little help getting into your office.

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ACCOUNT ACCESS

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I forgot my password

Ask your advisor for a new password reset link. Open the latest link to choose a password, then sign in with your new password. Your other devices will be signed out.

My invitation link expired

Ask your advisor for a replacement invitation. Invitations are single-use and expire after 14 days. Use the newest link sent to you.

How do trusted devices work?

Select “Trust this device for 30 days” when signing in to stay signed in on this browser. Without it, your session lasts up to eight hours and uses a browser-session cookie. Signing out forgets this device; password resets sign out all devices.

A device or account may be compromised

Contact your advisor promptly. If you can still sign in, change your password in Account & access to sign out your other devices. Your advisor can suspend office access while the issue is reviewed.